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Frequently Asked Questions

1/ How can you collect more Neqaty’s reward points from Neqaty’s partners’ outlets?

• Shop at one of Neqaty’s partners
• at the payment time, inform the cashier that you are a Mobily customer and would like to collect Neqaty points, then provide them with your Mobily number
• pay for your purchase to collect Neqaty points
• You’ll receive SMS of the earned points’ amount

2/ How can you redeem your points with our partners? 

• Shop at one of Neqaty’s partners
• Tell the cashier about your desire to redeem your points
• The cashier will ask you for your Mobily number. The number of Neqaty points available and can be redeemed will appear on the screen. Just inform the cashier how many points you wish to redeem.
• You will receive SMS containing the confirmation code of the Neqaty points you wish to redeem, provide the code to the cashier to complete the redemption
• You’ll receive a confirmation SMS once the redemption is complete.

3/ how can you redeem your points with one of Mobily’s services?

• Via Mobily App
• Via your account in Mobily website
• Via dialing the code *1100*3#
• Via dialing the dedicated line for points redemption 1460. 

4/ what’s Neqatona feature and how can you create one to benefit from the valuable rewards?  

Neqatona feature allows its subscribers to merge their earned points in one account and up to phone 10 lines, provided that all the lines are registered under the name of the same subscriber.  The subscriber can redeem the whole points or part of them to get the valuable Neqaty rewards by creating a new (Neqatona) account through visiting his account on Mobily website then assign the primary line where all points will be accumulated.
After creating a Neqatona account, a text message will be sent to the sub-account Mobile number confirming subscription in (Neqatona), afterward another text message will be sent to the primary phone number confirming points merging process.

 

5/ can only the primary number in Neqatona redeem the points at Neqaty’s partners outlets?

No, all the numbers in Neqatona account can collect and redeem.

 

6/ do the points delete in case of closing Neqatona account?

No, the accumulated points will be added to the primary number account.

 

7/ can the points be collected through data sim card?

The points can only be collected through postpaid and prepaid line card.

 

8/ Is it possible to transfer points from Mobily number account to another Mobily number account?

No, but if all the numbers are under one ID, you can create one account (Neqatona) and collect points faster.

 

9/ when the points be redeemed with a balance, is the VAT deducted or the whole amount will be added?

The VAT is not calculated on the rewards as the full amount is added

 

10/ can the points be redeemed more than one time in a month?

The customers can only redeem their points one time in a month except Raqi customers in which the number of redemption times is unlimited within one month.

 

11/ How to redeem or convert Neqaty points for partner rewards via Mobily App?

Login to Mobily App

Go to Neqaty

Click on redemption

Choose the partner to redeem or convert your points

 

12/How to redeem Neqaty points via App for Mobily rewards?

Login to Mobily Application

Go to Neqaty

Click on redemption

Choose your reward (Minuets, credit, Bill discount, SMS or internet)

Click on redemption

You will receive SMS to confirm the redemption

 

13/How to redeem Neqaty points via dialing on the USSD code *1100#?

Dial the code *1100#

Press 3 to login to My account and Neqaty

Press 2 to select Neqaty

Press 4 to redeem your points at Mobily

Choose the number of points you wish to redeem

Press 1 to confirm

You will receive SMS to confirm your redemption

 

14/How to redeem Neqaty points via dialing the dedicated number 1460 for Neqaty program? 

Dial the Number 1460 

Press 1 to redeem your points 

Choose the number of points you wish to redeem

Choose your reward (Minuets, credit, Bill discount, SMS or internet)

Press 1 to confirm the redemption 

You will receive SMS to confirm the redemption

 

15/ How to redeem Neqaty points for mobile devices and accessories?

Visit Mobily branch

Choose the devise or accessories that you would like to purchase

Ask the customer care agent to redeem your points

You can pay the remaining amount if any, by any available payment method.

 

16/ How to Convert Shukran Points to Neqaty Points via Shukran’s App.?

login to Shukran Mobile App

Tap on Partners under the Brands section

Select “Mobily”

Enter the Mobily phone number for converting your Shukrans to Neqaty.

Select the number of Shukran Points to transfer to Neqaty points

Click on “Convert Now”

 

17/How to Convert Shukran Points to Neqaty Points via Shukran’s website?

Login to your Shukran account on the website.

Click on Partners under the Brands tab

Click on “Mobily”

Enter your Mobily number for converting your Shukrans to Neqaty

Select the number of Shukran Points to transfer to Neqaty points

Click on “Convert Now”

 

18/How to collect Neqaty points with Booking.com?

Use the dedicated Neqaty & Booking.com page on the following link: http://mobily.im/Booking

 Enter your booking details: choose the dates, city you want to travel to, and the hotel you want to stay in.

Finalize your personal and payment details.

Enter your Mobily number in the dedicated Mobily box in the following format: 9665xxxxxxxx

Complete your booking and checkout.