Mobily Home FTTR 500

• Contract duration is 24 billing cycles.
• In case of service cancelation before the end of commitment period, there will be an early disconnection fees of 115 (VAT included) for each remaining billing cycle.
• The service may be subject to a security deposit that can be refunded after paying the third bill.
• FTTR service available only on Mobily network (not available on open access).
• Average Internet speed will not be less than 70% of the speed specified in the contract.
• You can check the FTTH network availability throughout Mobily Coverage Checker: http://mobily.im/Coveragecheck

What is Mobily Home FTTR?                                                                  

FTTR (Fiber To The Room) is Mobily’s next-generation home internet service. It extends fiber connectivity from the entry point of your home to each individual room using advanced devices, ensuring gigabit speeds, stable low latency, and seamless Wi-Fi across the entire house.

How is FTTR different from Mobily Home Fiber (FTTH)?

FTTH delivers fiber to a single point/router in the home. Coverage depends on Wi-Fi strength of the fiber modem.
FTTR uses optical fiber and sub-devices to provide fiber-like quality in every room, meaning no dead zones, stronger signals, and smoother experience for all family members.

Who is eligible to subscribe?

• Customers must be 18 years or older.
• Valid Saudi ID or Iqama is required.
• Available for Mobily Fiber network only.
• Applicable to new activations only.

What packages are available?

Mobily offers three FTTR packages:

• FTTR 1024 Mbps – 920 SAR/month (VAT included)
• FTTR 500 Mbps – 460 SAR/month (VAT included)
• FTTR 400 Mbps – 402.5 SAR/month (VAT included)

Each package includes at least 1 Master ONT and 1 or more Edge devices, depending on the speed tier.

What are the key benefits of FTTR?

• Full coverage: Fiber-quality internet in every room.
• High speeds: Up to 1024 Mbps download.
• Stability & low latency: Perfect for streaming, gaming, and smart home devices.
• Seamless roaming: Stay connected without drops as you move around the house.

Is there any installation fees or charges?

No, Mobily will offer free installation and wiring service.

Is FTTR suitable for gaming?

Yes. FTTR is an excellent choice for gamers. It provides ultra-low latency, stable high-speed connections, and eliminates Wi-Fi dead zones, ensuring a smooth gaming experience with no interruptions. Whether for online multiplayer, cloud gaming, or streaming, FTTR delivers the performance gamers need.

What will be the service request and activation journey for FTTR service?

Service request and installation is very simple process it goes as below:

Subscription Request

• Customer visits a Mobily Outlet or submits a request.
• Customer selects the preferred FTTR package (400 / 500 / 1024 Mbps).
• Customer provide the location of his/her home address.
• We will check the eligibility:
  • Saudi ID or Iqama holder, 18 years and above.
  • Pay security deposit amount.

• Customer will be provided with a suggested timeslots for installation appointment & select a convenient appointment.

Installation & Activation

• Technician will proceed to install the FTTR router and all FTTR extenders part of the package. Devices are configured and tested for:
  • Internet speed.
  • Seamless Wi-Fi roaming.
  • Coverage in every room.

Customer acceptance

• Technician demonstrates FTTR performance (speed test, coverage check).
• Customer signs off on service completion with OTP.

What do I know or do for appointments and visits?

Step 1: Create your appointment

• Flexibility to choose time to be contacted by installation team
• Within 24 hours, our installation team will call you to confirm the appointment

Step 2: Before your appointment

• One power outlet is needed to power the server equipment
• Any furniture blocking the power outlet should be removed before the arrival of our team, as our team is not allowed to move any furniture
• The installation process could take up to 4 hours and needs to be done in the presence of someone 18 years of age or older.

Step 3: Installation day

• You will receive a call from Mobily with the estimated time of arrival
• Prior to installation, our team will review and confirm order selections
• Our team will install your router and other services in a location that is specified for all your Mobily services

Step 4: Post installation

• Once the installation process is completed, you must sign-off the user acceptance form and provide OTP code that will be shared as SMS to your contact number
• Within 2 days of the installation, our customer services will contact to fill out a questionnaire over the phone, for your kind evaluation of the installation process

What is the service commitment?

A 24-billing cycle (2-year) commitment applies.
Early termination or speed downgrade incurs a fee of 115 SAR (VAT inclusive) per remaining bill cycle of the commitment period.

Can I relocate my FTTR service to another address?

No. Relocation is not available for FTTR. If you move, you must request a new service activation at the new address, subject to availability.

Can I switch between Mobily Home Fiber and FTTR?

No. Customers on Mobily Home Fiber cannot migrate to FTTR packages, and FTTR customers cannot migrate back to Mobily Home Fiber.

What happens if my device is damaged? Or I have faced internet loss?

Reach out to our customer care team by calling 1100 and they will be thrilled to support with your request with fixing or even change damaged devices or wires.

How to pay for my Mobily Home FTTR service?

You can pay the charges using your Mobily Fiber account by any of the following methods:

• Mobily App

Download the mobile app and use service account number to register FTTR service under your account and ID. You can then preview bills and pay for the service fees.

• Banking & Sadad

Pay your Mobily Fiber account by using service account number with SADAD or other banking channels of your preference.

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