Personal
Business
Wholesale
Support
Auctions
Line recharge
Track order
Support
Customer rights
  • Raqi
  • Mobily Plans
  • Home Services
  • Devices
  • Roaming
  • Lifestyle
  • Mobily Gamers
Search
Shopping Cart
SIGN INSIGN IN
عربي
Join Mobily
close icon
Personal
Business
Wholesale
Support
Auctions
  • Raqi
  • Mobily Plans
  • Home Services
  • Devices
  • Roaming
  • Lifestyle
  • Mobily Gamers
Join Mobily
SIGN IN SIGN IN SIGN IN

optional benefits
Raqi Registration
drop-down-raqi
Postpaid
arrow up
Voice Plans (Compare)
Postpaid 150Best Deal
Postpaid 65
Postpaid 100
Postpaid 200
Postpaid 300
Postpaid 400
Postpaid XStream
Postpaid XStream Plus
Postpaid XStream Max
Postpaid eSIM50
Data Plans
Postpaid 100GB
Postpaid Unlimited
Prepaid
arrow up
Voice Plans (Compare)
Prepaid 30
Prepaid 75Special Offer
Prepaid 110Special Offer
Prepaid 150
Prepaid Bundle 150 Data Booster
Prepaid 180
Prepaid Bundle 180 Data Booster
Prepaid 220
Prepaid Bundle 220 Data Booster
Prepaid 360
Prepaid Xstream
Prepaid Xstream Plus
Data Plans
Prepaid 10GB 30 DaysSpecial Offer
Prepaid 10GB 90 Days
Prepaid 20GB 30 DaysSpecial Offer
Prepaid 20GB 90 Days
Prepaid 50GB 60 DaysSpecial Offer
Prepaid 50GB 90 Days
Prepaid 100GB 30 Days
Prepaid 100GB 90 DaysSpecial Offer
Prepaid 300GB 90 Days
Prepaid 600GB 180 Days
Prepaid Unlimited Data 30 Days
Flex Plus
arrow up
Select Your Plan
Flex Plus 20
Flex Plus 30
Flex Plus 65
Flex Plus 100
Flex Plus 150
Flex Plus 240
Flex Plus 320
Visitor
International
SIM Services
arrow up
Replace your current SIM
Switch to eSIM
Data Bundles
Mobily Home Fiber
arrow up
Home Fiber Postpaid
Home Fiber Postpaid 200
Home Fiber Postpaid 300
Home Fiber Postpaid 400
Home Fiber Gamers
Home Fiber Postpaid 500
Home Fiber Postpaid 1GB
Home Fiber Prepaid
Homer Fiber Prepaid 300
Homer Fiber Prepaid 400
Homer Fiber Prepaid 500
Homer Fiber Prepaid 1GB
Mobily Home 4G/5G
arrow up
Mobily Home 5G
Mobily Home 5G 100Mb
Mobily Home 5G 200MbSpecial Offer
Mobily Home 5G eSIM
Mobily Home 4G
Fixed Voice
WiFi Solutions
arrow up
Small Apartment
Large Apartment
Home Villa
Mesh Extender
Request New FTTH Coverage
Check New FTTH Coverage status
FAQs
Pay with your number
Neqaty
Mobily Gamers
Search Shopping Cart ع hamburger menu
عربي close icon
Personal
Business
Wholesale
Support
Auctions
Join Mobily
Raqi
Mobily Plans
Home Services
Devices
Roaming
Lifestyle
Mobily Gamers
back icon Raqi close icon
optional benefits
Raqi Registration
drop-down-raqi
back icon Mobily Plans close icon
Postpaid
arrow up
Voice Plans (Compare)
Postpaid 150Best Deal
Postpaid 65
Postpaid 100
Postpaid 200
Postpaid 300
Postpaid 400
Postpaid XStream
Postpaid XStream Plus
Postpaid XStream Max
Postpaid eSIM50
Data Plans
Postpaid 100GB
Postpaid Unlimited
Prepaid
arrow up
Voice Plans (Compare)
Prepaid 30
Prepaid 75Special Offer
Prepaid 110Special Offer
Prepaid 150
Prepaid Bundle 150 Data Booster
Prepaid 180
Prepaid Bundle 180 Data Booster
Prepaid 220
Prepaid Bundle 220 Data Booster
Prepaid 360
Prepaid Xstream
Prepaid Xstream Plus
Data Plans
Prepaid 10GB 30 DaysSpecial Offer
Prepaid 10GB 90 Days
Prepaid 20GB 30 DaysSpecial Offer
Prepaid 20GB 90 Days
Prepaid 50GB 60 DaysSpecial Offer
Prepaid 50GB 90 Days
Prepaid 100GB 30 Days
Prepaid 100GB 90 DaysSpecial Offer
Prepaid 300GB 90 Days
Prepaid 600GB 180 Days
Prepaid Unlimited Data 30 Days
Flex Plus
arrow up
Select Your Plan
Flex Plus 20
Flex Plus 30
Flex Plus 65
Flex Plus 100
Flex Plus 150
Flex Plus 240
Flex Plus 320
Visitor
International
SIM Services
arrow up
Replace your current SIM
Switch to eSIM
Data Bundles
back icon Home Services close icon
Mobily Home Fiber
arrow up
Home Fiber Postpaid
Home Fiber Postpaid 200
Home Fiber Postpaid 300
Home Fiber Postpaid 400
Home Fiber Gamers
Home Fiber Postpaid 500
Home Fiber Postpaid 1GB
Home Fiber Prepaid
Homer Fiber Prepaid 300
Homer Fiber Prepaid 400
Homer Fiber Prepaid 500
Homer Fiber Prepaid 1GB
Mobily Home 4G/5G
arrow up
Mobily Home 5G
Mobily Home 5G 100Mb
Mobily Home 5G 200MbSpecial Offer
Mobily Home 5G eSIM
Mobily Home 4G
Fixed Voice
WiFi Solutions
arrow up
Small Apartment
Large Apartment
Home Villa
Mesh Extender
Request New FTTH Coverage
Check New FTTH Coverage status
back icon Phones and Accessories close icon
back icon Roaming close icon
FAQs
back icon Auctions close icon
back icon Lifestyle close icon
Pay with your number
Neqaty
back icon Mobily Gamers close icon
Mobily Gamers
Line recharge Line recharge Line recharge
Track order Track order Track order
Support Support Support
Customer rights Customer rights Customer rights
SIGN IN SIGN IN SIGN IN

React App
Z6_I1KCHJ42P8RAD0QL0VQSLD15M3
{}
Z7_I1KCHJ42P8RAD0QL0VQSLD1TT2

MOBILY SHOP FAQs

Component Action Menu
  • ${title}
${loading}
Actions

MOBILY SHOP FAQs

Welcome to Mobily Shop FAQ section, hopefully you can find below what are you looking for below.

FAQs

Where is my order?

Mobily Shop customers can track their orders using the tracking link (Here).

Customers can view order status at any given time.

How can I return a product?

Mobily Shop policy allows customers to cancel orders only before shipping. If item or order has been shipped then the customer cannot request for return or refund.

How can I Cancel an order?

Mobily Shop customers can request the cancelation of orders by contacting us on one of following channels:

  • Mobily Support Portal (Here)
  • Mobily Twitter (Here)
  • Mobily Facebook (Here)
  • info@mobily.com.sa

 

NOTE: Cancellation of orders can only be requested before the order status is changed to shipped.

Customers can view order status via Mobily Shop tracking page.

How can I get a refund?

Mobily E-Shop customers can request for a refund by contacting us on one of following channels:

  • Mobily Support Portal (Here)
  • Mobily Twitter (Here)
  • Mobily Facebook (Here)
  • info@mobily.com.sa

NOTE: Refund can only be requested before the order status is changed to shipped.  Customers can view order status Via the Mobily Shop tracking page.

What are the payment methods available on Mobily Shop?

For devices and accessories, Mobily Shop customers can pay using credit cards (Visa/ MasterCard) or Mada debit cards.

For customers purchasing SIM, Mobily Shop customers can only pay cash on delivery, due to eligbility/fingerprint authentication before the purchase.

Is cash on delivery available?

Cash on delivery is only available for Mobily Shop customers wishing to purchase a SIM card. There is no cash on delivery for customers purchasing a device or accessories.

Are the prices listed on Mobily Shop inclusive of VAT?

It depends on the product type, at checkout the customer can see a breakdown of the total value whether including or excluding VAT and shipping fees.

Can I edit my delivery address after order confirmation?

Mobily Shop customer can change delivery address when the delivery agent contacts him. Customers are able to inform the agent with the desired new shipping destination.

Can I change my phone number after order confirmation?

Mobily Shop customers can change the contact number by contacting us on:

  • Mobily Support Portal (Here)
  • Mobily Twitter (Here)
  • Mobily Facebook (Here)
  • info@mobily.com.sa

Can I order a SIM and device at the same time?

Currently, Mobily Shop customers cannot order a SIM and a device at the same time. Each item needs a separate order Shopping cart.

Can I buy more than one device?

Mobily Shop customers are able to order more than one device within the same order.

How long it takes to deliver devices and SIMs?

Mobily Shop customers will deliver their shipment as below:

Devices and SIM should take 1 working day.

This website uses cookies to improve user experience. By continuing surfing, you hereby explicitly consents to the collection, use and transfer, in electronic or other form, of your personal data as described in Mobily Privacy Policy.
Learn more
Get Mobily App

Mobily app

Best way to manage your lines

Services
Auction Prepaid Plans Postpaid Plans Data Prepaid Data Postpaid Fiber Prepaid Fiber Postpaid Services & Add-Ons Pay with Mobily Devices
Support
Mobily Community Coverage Check Store Locator Track Order Contact Us Overdue bills External Collection Agencies
Mobily
About Us Sustainability Investor Relations Careers Business Services Wholesale Services Mobily Digital Partnership Vendors Relations
Privacy Customer Rights and Responsibilities User Rights Purchase and Refund Policy VAT Child Safety Guide
© Mobily2000. C. R. No. 1010203896. VAT ID 300000699600003.
W: >>> 35.prod.mobily.lan P: >>> .59.17
Complementary Content
  • ${title}${badge}
${loading}