Which versions are eligible for service?
The latest commercial version of iOS (14.5 or 14.5.1), WatchOS (7.4 or 7.4.1), iPhone (v46.1), and Watch (v16.1).
What is the eligible number of Apple watch eSIM on your line?
You can get one Apple Watch eSIM on your line number.
Will the new Apple watch eSIM be counted from the current allowed number of multi SIM under one account?
No, it will be available as an additional multi-sim and not as a replacement for the existing multi SIMs.
Can I activate the service on multi-SIM?
No, the service works on the Primary SIM only, and it must be active SIM that receives calls.
What are the versions of Apple Watch support this service?
Version 3, 4, 5, 6, Nike, and SE.
Do I have to subscribe to a certain package to active Apple Watch eSIM?
No, the new Apple Watch eSIM can be issued for all voice packages (Prepaid, Postpaid & Hybrid), excluding Data packages.
What if I have an existing Multi SIM?
New feature (outgoing calls) will be enabled on your Multi SIM without a change in the Monthly fees.
Can Apple watch eSIM be reusable on different devices?
No, it is only usable on the same device, you have an option to swap eSIM with extra fees, and Apple Watch eSIM swap will be on Apple Watch only.
Is international roaming supported in Apple Watch eSIM?
No, currently it is not supported.
Can non Mobily customer activate Apple Watch with Mobily number?
Yes, he/she needs to purchase a new Mobily voice package and activate Apple watch eSIM on the same number.
Can I cancel Apple watch eSIM service?
Yes, you can cancel or modify your Apple watch eSIM service at any time, you can do it through “Manage account” or Mobily App, and when canceled, you will lose the outgoing call feature, and monthly fees will be stopped.