Book for Installation
Step 1: Create your appointment
- Flexibility to choose time to be contacted by installation team
- Within 24 hours, our installation team will call you to book an appointment
Step 2: Before your appointment
- One power outlet is needed to power the server equipment
- Any furniture blocking the power outlet should be removed before the arrival of our team, as our team is not allowed to move any furniture
- The installation process could take up to 3 hours and needs to be done in the presence of someone 18 years of age or older.
Step 3: Installation day
- You will receive a call from Mobily with the estimated time of arrival
- Prior to installation, our team will review and confirm order selections
- Our team will install your router and other services in a location that is specified for all your Mobily services
Step 4: Post installation
- Once the installation process is completed, you must sign-off the user acceptance form
- Within 2 days of the installation, our customer services will contact to fill out a questionnaire over the phone, for your kind evaluation of the installation process
Re-charge and pay for Mobily Fiber
You can recharge your Mobily Fiber account by any of the following methods:
- Online
Please enter your Mobily Fiber service account number, your 15 digit scratch card number and your email address in the required fields , you will be notified when the request is made successfully
- IVR
Call 1100 from Mobily lines or 05 60101100 from any other network and recharge you account by using Mobily scratch cards.
- Sadad
Recharge your Mobily Fiber account by using SADAD service provided by your bank
Equipment
Equipment Provided by Mobily
- All fiber cables inside your home with elegant outlets for security
- Mobily Fiber router- the central device for receiving your Mobily Fiber service, with Wi-Fi or Ethernet, your home computers can securely share high speed internet connection
Mobily Fiber router:
The Mobily Fiber router connects all your computers to securely share high speed internet.
The fiber router is the only required equipment to get Internet service and is installed professionally by our technicians. It is packed with built-in Wi-Fi to cover your house wirelessly.
Get connected with built-in wireless home networking
Our router uses wireless networking to connect all your devices, with security features included for private networking.
Super fast router:
The high performance router distributes data seamlessly and at incredible speeds to all your devices, without compromising performance.
