FAQ

Yes. If you would like to participate in a Platinum number auction, you need to pay a deposit for each number. At the end of the auction it will be refunded to you (if you don't win) or applied towards your total payment (if you do win).

Invalid cards will not be accepted under any circumstances and any transaction that is incomplete or unconfirmed will not be considered. It is the customer's responsibility to ensure the validity of their credit card.

Upon winning, the Mobily Sales team will contact you to assist you complete the payment of your new Platinum number, either through a bank transfer or PoS terminal. payment link via SMS to complete the payment

No, once you place a bid, you are committed to paying the full amount if you win. You cannot take back your bid and get your money refunded.

 You can find out the number of lines registered under your ID across all operators by visiting CITC’s website and using Arqami service: https://www.cst.gov.sa/ar/services/Pages/Argami.aspx

The auction winner will have 7 days to pay the full amount of the bid + VAT, starting from the day the auction end.
Once the payment is made, the winner will have 30 days to complete the procedures and activate the number.

No. Your account must be in good standing (no overdue bills, suspended lines, etc.) in order to participate.

Yes, you may join multiple auctions and bid on more than one Platinum number at the same time. However, keep in mind that you will need to pay the deposit + VAT for each one.

Yes, Mobily can extend the auction period whenever it sees fit. Please check the auction page to stay updated.

No, you cannot. Since placing a bid requires approval via a confirmation SMS, you may not withdraw your bid once it has been made.

Participants must be at least 18 years of age.

Yes. However, Mobily has the right to not sell the number to the highest bidder in case of violating the Terms & Conditions.

The deposit amount starts from SAR 1725 (VAT inclusive), and it might increase depending on the number. Please make sure to look at the details of the number you are interested in.

First, you'll need to register. Then you can choose any of the offered Platinum numbers, pay the deposit and VAT, and start bidding!

Whenever someone places a bid that is higher than yours, you will be notified. You can then choose to increase your bid to stay in the lead.

No, you cannot put your existing vanity number up for bidding on Mobily’s online auctions.

Participants must be either Saudi or GCC citizens, or a resident in Saudi Arabia.

The duration of each online auction will be available on the auction page.

Simply click on "forgot password or username" on the login page and follow the instuctions.

No, the deposit amount and VAT will not be refunded in this case. It is the customer's responsibility to make sure they have a registered fingerprint in MOI. However, you may register the number under a different user who does have an active fingerprint.

No, the deposit and VAT will not be refunded under any circumstances where a customer cancels after winning the auction.

The maximum number of lines a customer can register under their ID is subject to CITC regulations.

The auction winner will have 7 days to pay the remaining amount of the bid + VAT, starting from the day the auction ends.

Yes , you will be refunded. However, you can solve this issue by either canceling one of the numbers under your ID, or by migrating one of them to prepaid.

No. In order for the chance to win, you must place at least one bid after paying the deposit and VAT.

Value Added Tax, or VAT, is an indirect 15% tax enforced on all goods and services by ZATCA.
This 15% VAT will be added onto the total amount of the bid.

For more information about VAT, you can visit the ZATCA website: https://zatca.gov.sa/en/Pages/default.aspx

You will be refunded through the same payment channel which you have used to pay the deposit amount.