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Mobily Dormant Offer

Get 3,000 SR of extra credit

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WCM-Personal Product Details

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  • What will the offer grant me?

The offer will grant customers SAR 1000 worth of benefits on a monthly basis for 3 consecutive months, given that the customer recharges their balance with 15 SAR or more every month (total bonus amount 3000 SAR) .

  • Who will be eligible for this offer?

Selected prepaid customers with no outgoing calls, SMS or data usage in last 30 days, recharging their lines with SR 15 or more during the offer

  • Is there an expiry date for the bonus amount?

Bonus amount is valid for 7 days after recharge

  • Can I transfer the bonus amount to family or friends?

The bonus amount is not transferrable

  • What services can I use the bonus amount for?

The bonus amount can be used for internet, on-net calls & on-net SMS

  • Can I use the bonus amount for roaming?

The bonus amount cannot be used for roaming

  • Can I use the bonus amount to subscribe to a new voice bundle?

The bonus amount cannot be used to subscribe to voice bundles.

  • Will I lose my bonus amount if I migrated to another prepaid package?

The customer can migrate to another eligible prepaid package while keeping the bonus amount.

  • How can I check the amount of remaining free credit?

Customers can check the amount of remaining free credit by sending *1411*1#, using the Mobily App or by visiting the self-service portal (http://connect.mobily.com.sa)

  • How do I know when I get the bonus amount?

An SMS will be sent to customers who receive the bonus free credit, detailing the received free credit amount and expiry date.
Terms & Conditions

  • Customers will be granted bonus amount on every month  of SAR 15 or more during the offer.
  • Bonus amount is valid for 7 days after recharge.
  • For consumption, main bundle will be consumed first and then the bonus amount will be consumed.
  • The bonus amount is not transferable.
  • The bonus amount can  be used for :

 

  • Internet usage.
  • On-net Calls .
  • On-net SMS.
  • The bonus amount cannot be used when the customer is roaming.
  • The bonus amount cannot be used to subscribe to voice bundles.
  • Customer can migrate to other eligible prepaid package with keeping bonus.

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