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SIP Trunk SLA

SIP Trunk SLA

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SIP Trunk SLA

ensure your SIP trunk service performance and operation standard.

Description

Mobily's direct-line services provide continuous service availability, excellent performance, fault management and customer confidence at the service level, known as the Service Level Agreement.

Agreement Details

  • Service Level Agreement packages are divided into three types
    1. Standard SLA (comes free with service).
    2. Silver SLA (requires some conditions).
    3. Gold SLA (requires some conditions and SIP backup link).
  • Each of the packages is divided into two main parts (SIP connection Link and the SIP trunk platform) and each of which has two standards:
    1. Performance standards
    2. Fault management Standards.

Agreement Benefits

  • Enable businesses to increase business continuity.
  • Provide VIP treatment options for Silver and Gold Agreement holders
  • Ensures higher availability levels for SIP trunk services.
  • Clarifies responsibilities, guarantees and exceptions.
  • Give free service credit when SLA is breached.

Who Benefits from this Service?

Customers who need:

  • To build their SIP trunk Platform with high availability standards.
  • To Ensure that there is a compensation for interruption of service beyond the agreed service level (compensation is only with free service credit)
  • To have a Comprehensive performance and fault management reports for your services.

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For Mobily Business Customer Care please call 901

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